Yes. Queues are everywhere. And they are boring. And they consume lot of time (for both, staff and consumers). And they take a lot of resources. And their most common side effects are: Reduced customer loyalty, Poor customer service experience, Demotivated staff, Increase in operational costs. Not that businesses don’t know about these, but it looks like, they forgot. With this post, we thought to remind them that a simple step towards improving customer experience goes a long way in maintaining the brand’s presence in the market.