What’s your “new normal” strategy?

By | general | No Comments

COVID-19 has completely changed the way we look at the world.

It has changed how we use public transport, go to work, travel in general, do the grocery shopping or even interact with friends, neighbors and colleagues. Suddenly, the hand-shakes and bear-hugs have gone out of business and almost every one has created their own COVID-19 hello which involves zero or very minimal physical interaction. In addition to this a lot other stuff is showing up as the “new normal”.

For example and on a positive note, it feels liberating to work from home. Online work meetings feel a lot better with kids around us. The nature has found its own way of healing itself because of relatively lesser carbon emissions. People have started to pay more attention towards their health and hygiene. There is an increased number of concerned citizens across the globe who want to talk about the things that matter to us as a civilization.

On the other hand, it’s funny, painful and scary to find hand sanitizing stations every few meters in a super market. The regular offer announcements have been replaced with “Dear customer, please maintain a safety distance …. “. A majority of people have started wearing masks in the public places. And then, there are lot of industries that have taken a serious blow.

If you are an organization which deals with customers on a daily basis and on multiple channels including physical (face-to-face), your most important focus has to be on the human being who has been stuck within the four walls of their home, craving comfort, connection, interaction and a brand new customer service experience. Nobody imagined that COVID-19 would be one of the major factors that would drive digitization across the world – however, in such tough times, the organizations that take a positive step in adopting tools and technologies that help in reducing the spread and maintain high hygiene standards will build customer trust and engagement, eventually leading to brand loyalty and customer happiness.

A picture which asks about the strategy related to customer safety post covid19

What is your “new normal” strategy?

As a company that is dealing with optimization of queues for such face-to-face interactions, we would like to emphasize that in times like this, a Mobile Queuing system like Qtip.Me / is worth an investment. Why we think so, is a topic for another blog post and right now, we would like to focus on the innovations your organization has done to ensure business and customer service continuity.

Do let us know, how has your organization’s customer service interactions changed during these days? What’s the innovative thing your business did to ensure the safety of your customers? How are you ensuring the safety of your customers and your staff? Why is your “new normal” strategy?

How can we help?

By | news | No Comments
How can we help?

Tell us how we can help you and your organization?

Hello there.

We have been thinking here during the past one and a half weeks, how we could help. We have especially been thinking how our application could be used to prevent risks of spreading the virus and help implementing the guidelines, when big gatherings need to be avoided. Here are some thoughts from our remote meetups.

Our application can help with reducing the risk of a lot of people gathering to the same place, since there is no need to be physically present at the location before one’s own turn.
Since the application runs on people’s own devices, there is no need to touch common surfaces, such as ticket machines. Real-time information given through the app already before joining the queue makes it easier to plan a visit for example to a compulsory service. Customers are invited remotely through a control panel that runs in cloud, and with notifications they can be used to control the number of customers at the same place. Information and instructions can be added to descriptions, and are visible before joining the queue.

How we could help, then? We have been running a trial period for maximum of 90 days for some time and we would be happy to extend this trial for upto 180 days. It is possible to customize the service and integrate it to your existing services like websites, mobile apps etc.

Even though none of us thought it would be because of a state of emergency, it might be you or anyone you know, who might find Qtip.Me / useful and would be very interested in getting started. All you need Comment on this post below or reach us on Twitter / Facebook.

Twitter: @codemenders / @qtip_me / @jonoon_fi

Facebook: @codemenders / @qtipmeapp /

Finnish version of this post can be read at: