Introducing our brand ambassador – Qtip Mew

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Qtip Mew
(Thank you, Jere Hasunen for this wonderful picture. To view more of Jere’s artworks, please visit his Instagram)

This is an important announcement. Yes. It really is. Early this year, all of our team started to work remote due to the pandemic and this caused us to work without any quality support from a teammate sitting next to us. There were very less coffee breaks or kitchen table conversations and suddenly, it was a bit difficult to clearly distinguish between the work-life and personal-life at home.

It was this time, when Qtip Mew offered to our team, her pawsistance in handling things that were otherwise not anymore a part of this “new normal”. She kept our team under her spurrvision for two days and after that, decided to extend her suppawrt for an improved well being of the whole company. She is really fond of our product Qtip.Me and will also be representing our company as our Official Brand Ampawssador.

Her activities will include, but not limited to:

=> Cheering the team during every Google Hangout
=> Enlighten the marketing team with creative ideas
=> Teaching the developers how to find bugs in and around the code
=> Occasionally, showing up in our social media

We’ve agreed to give her quality service and pay her in sustainable quantity of Q-tips. We believe that its a match made in heaven – and hope that she will agree to that. Hopefully soon.


Cats looking for bugs around the code. Picture courtesy: 9GAG
Cats and Q-tips. Picture courtesy: 9GAG

PS: This post was edited to fix the spelling mistakes.

Mobile ticket solution – our story, part 02

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Taking into account the time customers spend in queuing and the technologies available to improve the customer journey, our team thought of developing an easy to use mobile application which could solve this problem and help customers save their valuable time.

After much brainstorming and wishful thinking, we created Qtip.Me – a mobile-first queuing system that mainly focuses on eliminating physical lines and crowded waiting areas and giving the queuers freedom to utilize their waiting time however they want to.

A landscape image with a white background and a dark blue footer. The image shows information about Qtip.Me app as a mobile ticket solution using graphics. The image tells about how a mobile ticket is easily accessible and lets queuers use it to experience hassle-free customer service. The image also contains the logo, app availability, and social media information of the Qtip.Me and Jonoon.fi app
Qtip.Me – A mobile ticket solution

Qtip.Me comes in-built with a remote ticketing feature, which allows the queuers to see the real-time queuing information for a queue, join that queue from their current location, using their own device and receiving updates related to their place in the queue.

It is easily accessible via a mobile and a browser app and also supports walk-in kiosks for businesses where it is necessary. The real-time notification system gives queuers instant alerts and updates about their current place in the queue, the current serving ticket, queue’s status, and tentative time before it’s their turn for receiving customer service, etc.

Qtip.Me gives queuers freedom to use their waiting time as per their wish.

This system is a sustainable solution for customer service and management. It makes the user’s journey easier, convenient, and effortless. Also, it prevents the use of paper tickets which helps in reducing carbon emission and promoting safe environmental work practices.

Stay tuned for more updates related to our product and a wonderful journey that our team has lived so far!

How it all started – our story, part 01

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Not so long ago, “two-soon-to-be” EX-Nokians were standing in a queue with about fifty people ahead of them and more than a hundred behind. Waiting endlessly for their turn, one of them got very hungry and the other one got his first parking ticket. Neither of them could abandon the queue and both kept wondering why there is no app for such a situation?

This happened in the autumn of 2012 – the same time when Nokia was ramping down its operations, primarily in Tampere – Finland and also worldwide. At that time, all our co-founders were working for Nokia’s MeeGo program in Tampere and were also a part of the ramp down. In other words, they were fired, together with 4000 others.

Those were interesting days. Not everyone had a work-obligation and we were all a part of Nokia Bridge Program – specially designed for exiting employees to help them secure their future. We used to have innovation camps where like minded people would come and discuss ideas and make teams to execute that idea.

We pitched our idea to our colleagues and very soon we had a team that started to discuss the nitty and the gritty details.

Hello world, again.

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Autumn in Finland

I would like to start this blog post with this beautiful picture of “Autumn in Finland”. Known as “ruska” in the local language, autumn in Finland is relatively long and exceptionally beautiful. Even though October and November are the darkest month of the whole year; the sunny days, the golden leaves and the calm-reflective-lake-surface make it an inspiring sight for all. In the forest, it feels like an explosion of colors when the reds, browns and yellows come together to inspire the innovative part in people.

It was exactly 8 autumns earlier, in 2012, when we gathered as a team and co-founded Codemenders Oy. There have been many ups-and-downs, cloudy days and dark nights since then but we have stayed together – looking positively at the bright colors of autumn and with a confidence that has boosted our morale from time to time.

As I write this blog post, first I would like to thank our co-founders, our team members, our mentors and our dear customers – for believing in us and for staying together since then. Next, I would like to take a can of positivity and spray it all around. In these challenging times of COVID, every one needs, in some way or the other, a positivity tan – so that next time when they are out mingling with family, friends and people, they can proudly say “hello world, again!“.

Stay tuned for more!

Customer safety in challenging times

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The pandemic has brought in new challenges and caused a lot of changes and restrictions – especially in the industry that deals with face-to-face interactions. This has affected customer service across multiple market segments.

We have customers and pilot cases in the UK and South Africa in the telecom and health care services sector. Some of our customers have stayed with us for as long as 5+ years at the time of writing this blog. They use Qtip.Me for managing customer service queues within their business premises. In such a challenging times, a mobile queuing system like ours turned out to be a game-changer to ensure customer service continuity for our customers.

This image is with white background and shows some of the features of Qtip.Me. It highlights that in the new normal - Qtip.Me (a mobile queuing system) helps ensure a safe customer service.
We’ve helped our customers bring safety to their customer service during challenging times.

Before Covid-19, the common challenges faced by businesses were mostly focused around Customer Experiences, Staff productivity, Efficiency, how to reduce the waiting time of consumers and provide them a smooth customer journey experience while they wait for customer service.  However, in this new normal, the outlook of customer service has changed in many ways. The focus now remains on preventing the spread, making customer service more accessible and easy to use despite the restrictions imposed by the local law.

As an innovative and easy-to-use mobile app for queuing, we are glad to stand by our customers and their requirements. During these challenging times, many of our customers avoided using the standard queuing feature available in our product and made an immediate switch to “appointment based queuing”. One of our pilot customers used the combination of “appointment queues” and general queues to limit the number of people per hour within their premises and later, attended to their needs on a first-come-first-serve basis. In addition to this, our team was able to deliver new features that helped our customers in keeping the number of people within their business premises under a certain threshold.

The possibility to queue remotely allowed the businesses to reduce unnecessary face-to-face interactions without reducing the consumer’s needs being met. It also became easy to make social distancing possible at places where transmission risks add up.  

“Qtip is working extremely well for us in store. It has led to much more stream-lined process and is professional.”
says Jen, Store Manager with Sure Telecom in the UK


As a team, it gives us a lot of confidence and motivation when our customers show their confidence in our product. We are very happy that Qtip.Me / Jonoon.fi have been able to ensure safe queuing for everybody and that they are successful in overcoming the challenges put forward during these demanding times. 

Qtip.Me has helped serve more than 283,000 customers, saved more than 28,000 hours for the future and we are still counting. We could not have done this alone – so, a big thanks to our customers and our team which made it all possible together.

What’s your “new normal” strategy?

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COVID-19 has completely changed the way we look at the world.

It has changed how we use public transport, go to work, travel in general, do the grocery shopping or even interact with friends, neighbors and colleagues. Suddenly, the hand-shakes and bear-hugs have gone out of business and almost every one has created their own COVID-19 hello which involves zero or very minimal physical interaction. In addition to this a lot other stuff is showing up as the “new normal”.

For example and on a positive note, it feels liberating to work from home. Online work meetings feel a lot better with kids around us. The nature has found its own way of healing itself because of relatively lesser carbon emissions. People have started to pay more attention towards their health and hygiene. There is an increased number of concerned citizens across the globe who want to talk about the things that matter to us as a civilization.

On the other hand, it’s funny, painful and scary to find hand sanitizing stations every few meters in a super market. The regular offer announcements have been replaced with “Dear customer, please maintain a safety distance …. “. A majority of people have started wearing masks in the public places. And then, there are lot of industries that have taken a serious blow.

If you are an organization which deals with customers on a daily basis and on multiple channels including physical (face-to-face), your most important focus has to be on the human being who has been stuck within the four walls of their home, craving comfort, connection, interaction and a brand new customer service experience. Nobody imagined that COVID-19 would be one of the major factors that would drive digitization across the world – however, in such tough times, the organizations that take a positive step in adopting tools and technologies that help in reducing the spread and maintain high hygiene standards will build customer trust and engagement, eventually leading to brand loyalty and customer happiness.

A picture which asks about the strategy related to customer safety post covid19

What is your “new normal” strategy?


As a company that is dealing with optimization of queues for such face-to-face interactions, we would like to emphasize that in times like this, a Mobile Queuing system like Qtip.Me / Jonoon.fi is worth an investment. Why we think so, is a topic for another blog post and right now, we would like to focus on the innovations your organization has done to ensure business and customer service continuity.

Do let us know, how has your organization’s customer service interactions changed during these days? What’s the innovative thing your business did to ensure the safety of your customers? How are you ensuring the safety of your customers and your staff? Why is your “new normal” strategy?

Queueing is not a hard word!

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“Queueing is such a hard word!” I admit, I’ve said it out loud a couple of times at our office while typing.

If your eyes jump on the letters as much as mine do, ‘queueing’ is the continuous form of the verb ‘to queue’, not the participle to describe the state of something. And well, our work is to get the queues moving!

‘Queueing’ is the only English word having more than four consecutive vowels, which is quite ironic, and I’ll tell you why.

It is good practice for typing, but how about when we pronounce it?

Vowels in a queue. [ˈvaʊəlz ɪn ə kju:]
Vowels queueing. [ˈvaʊəlz] ˈkju:ɪŋ]

For those, who are not familiar with International Phonetic Alphabet (IPA) here is a site that reads it out loud for you: English to IPA. In case you want to read out loud the IPA (those scribbles in the brackets), here is a site from IPA to English.

Yes, at first queueing might seem like a hard word, but when you say it out loud, it does not have so many separate pieces anymore, right?

Queues are quite simple, really. When you just type “Q”, it is pronounced like the whole word [kju:]!  Then we add the -ing [‘ɪŋ] , and get the Q moving!

We want to make “I am queueing” as easy as it is to say it out loud. We take care of the writing part, just tell us where you want to go, or where you want to have your customers Q-ing! 🙂

Have a great April!
Jasmin

This post was originally posted on our Finnish blog.