Customer safety in challenging times

By | qtipme | No Comments

The pandemic has brought in new challenges and caused a lot of changes and restrictions – especially in the industry that deals with face-to-face interactions. This has affected customer service across multiple market segments.

We have customers and pilot cases in the UK and South Africa in the telecom and health care services sector. Some of our customers have stayed with us for as long as 5+ years at the time of writing this blog. They use Qtip.Me for managing customer service queues within their business premises. In such a challenging times, a mobile queuing system like ours turned out to be a game-changer to ensure customer service continuity for our customers.

This image is with white background and shows some of the features of Qtip.Me. It highlights that in the new normal - Qtip.Me (a mobile queuing system) helps ensure a safe customer service.
We’ve helped our customers bring safety to their customer service during challenging times.

Before Covid-19, the common challenges faced by businesses were mostly focused around Customer Experiences, Staff productivity, Efficiency, how to reduce the waiting time of consumers and provide them a smooth customer journey experience while they wait for customer service.  However, in this new normal, the outlook of customer service has changed in many ways. The focus now remains on preventing the spread, making customer service more accessible and easy to use despite the restrictions imposed by the local law.

As an innovative and easy-to-use mobile app for queuing, we are glad to stand by our customers and their requirements. During these challenging times, many of our customers avoided using the standard queuing feature available in our product and made an immediate switch to “appointment based queuing”. One of our pilot customers used the combination of “appointment queues” and general queues to limit the number of people per hour within their premises and later, attended to their needs on a first-come-first-serve basis. In addition to this, our team was able to deliver new features that helped our customers in keeping the number of people within their business premises under a certain threshold.

The possibility to queue remotely allowed the businesses to reduce unnecessary face-to-face interactions without reducing the consumer’s needs being met. It also became easy to make social distancing possible at places where transmission risks add up.  

“Qtip is working extremely well for us in store. It has led to much more stream-lined process and is professional.”
says Jen, Store Manager with Sure Telecom in the UK


As a team, it gives us a lot of confidence and motivation when our customers show their confidence in our product. We are very happy that Qtip.Me / Jonoon.fi have been able to ensure safe queuing for everybody and that they are successful in overcoming the challenges put forward during these demanding times. 

Qtip.Me has helped serve more than 283,000 customers, saved more than 28,000 hours for the future and we are still counting. We could not have done this alone – so, a big thanks to our customers and our team which made it all possible together.

What’s your “new normal” strategy?

By | general | No Comments

COVID-19 has completely changed the way we look at the world.

It has changed how we use public transport, go to work, travel in general, do the grocery shopping or even interact with friends, neighbors and colleagues. Suddenly, the hand-shakes and bear-hugs have gone out of business and almost every one has created their own COVID-19 hello which involves zero or very minimal physical interaction. In addition to this a lot other stuff is showing up as the “new normal”.

For example and on a positive note, it feels liberating to work from home. Online work meetings feel a lot better with kids around us. The nature has found its own way of healing itself because of relatively lesser carbon emissions. People have started to pay more attention towards their health and hygiene. There is an increased number of concerned citizens across the globe who want to talk about the things that matter to us as a civilization.

On the other hand, it’s funny, painful and scary to find hand sanitizing stations every few meters in a super market. The regular offer announcements have been replaced with “Dear customer, please maintain a safety distance …. “. A majority of people have started wearing masks in the public places. And then, there are lot of industries that have taken a serious blow.

If you are an organization which deals with customers on a daily basis and on multiple channels including physical (face-to-face), your most important focus has to be on the human being who has been stuck within the four walls of their home, craving comfort, connection, interaction and a brand new customer service experience. Nobody imagined that COVID-19 would be one of the major factors that would drive digitization across the world – however, in such tough times, the organizations that take a positive step in adopting tools and technologies that help in reducing the spread and maintain high hygiene standards will build customer trust and engagement, eventually leading to brand loyalty and customer happiness.

A picture which asks about the strategy related to customer safety post covid19

What is your “new normal” strategy?


As a company that is dealing with optimization of queues for such face-to-face interactions, we would like to emphasize that in times like this, a Mobile Queuing system like Qtip.Me / Jonoon.fi is worth an investment. Why we think so, is a topic for another blog post and right now, we would like to focus on the innovations your organization has done to ensure business and customer service continuity.

Do let us know, how has your organization’s customer service interactions changed during these days? What’s the innovative thing your business did to ensure the safety of your customers? How are you ensuring the safety of your customers and your staff? Why is your “new normal” strategy?

Queueing is not a hard word!

By | qtipme | No Comments

“Queueing is such a hard word!” I admit, I’ve said it out loud a couple of times at our office while typing.

If your eyes jump on the letters as much as mine do, ‘queueing’ is the continuous form of the verb ‘to queue’, not the participle to describe the state of something. And well, our work is to get the queues moving!

‘Queueing’ is the only English word having more than four consecutive vowels, which is quite ironic, and I’ll tell you why.

It is good practice for typing, but how about when we pronounce it?

Vowels in a queue. [ˈvaʊəlz ɪn ə kju:]
Vowels queueing. [ˈvaʊəlz] ˈkju:ɪŋ]

For those, who are not familiar with International Phonetic Alphabet (IPA) here is a site that reads it out loud for you: English to IPA. In case you want to read out loud the IPA (those scribbles in the brackets), here is a site from IPA to English.

Yes, at first queueing might seem like a hard word, but when you say it out loud, it does not have so many separate pieces anymore, right?

Queues are quite simple, really. When you just type “Q”, it is pronounced like the whole word [kju:]!  Then we add the -ing [‘ɪŋ] , and get the Q moving!

We want to make “I am queueing” as easy as it is to say it out loud. We take care of the writing part, just tell us where you want to go, or where you want to have your customers Q-ing! 🙂

Have a great April!
Jasmin

This post was originally posted on our Finnish blog.

How can we help?

By | news | No Comments
How can we help?

Tell us how we can help you and your organization?


Hello there.

We have been thinking here during the past one and a half weeks, how we could help. We have especially been thinking how our application could be used to prevent risks of spreading the virus and help implementing the guidelines, when big gatherings need to be avoided. Here are some thoughts from our remote meetups.

Our application can help with reducing the risk of a lot of people gathering to the same place, since there is no need to be physically present at the location before one’s own turn.
Since the application runs on people’s own devices, there is no need to touch common surfaces, such as ticket machines. Real-time information given through the app already before joining the queue makes it easier to plan a visit for example to a compulsory service. Customers are invited remotely through a control panel that runs in cloud, and with notifications they can be used to control the number of customers at the same place. Information and instructions can be added to descriptions, and are visible before joining the queue.

How we could help, then? We have been running a trial period for maximum of 90 days for some time and we would be happy to extend this trial for upto 180 days. It is possible to customize the service and integrate it to your existing services like websites, mobile apps etc.

Even though none of us thought it would be because of a state of emergency, it might be you or anyone you know, who might find Qtip.Me / Jonoon.fi useful and would be very interested in getting started. All you need Comment on this post below or reach us on Twitter / Facebook.

Twitter: @codemenders / @qtip_me / @jonoon_fi

Facebook: @codemenders / @qtipmeapp / @jonoon.fi

Finnish version of this post can be read at: https://blog.jonoon.fi/2020/03/voisimmeko-olla-avuksi/

Corona Virus Update

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Image that describes precautions for corona virus

Corona Virus Update

 

Due to safety and health concerns for the well being of our team and their families, we’ve all decided to start working remotely. Since all our services are hosted in the cloud, we can ensure the business continuity and high quality of all our Qtip.Me and Jonoon.fi services. At the same time, this also means that there might be delays in responding to our Customer Support. In case of urgent matters, I recommend you to directly contact us on – +358 (0) 45 7874 0512 via Telegram, WhatsApp or Phone.
We thank you for your constant support. To keep yourself updated about this situation and how we decide to tackle it, we recommend you to follow our blog or our social media handles (facebook.com/codemenders, twitter.com/codemenders). For urgent cases, please call and for everything, feel free to reach us via email – info@codemenders.com OR hello@support.qtip.me.

Hello, join the queue in Finland!

By | general | No Comments

Hi,

we hope the year 2020 has started off well for you all.

Jonoon.fi, kutsu asiakkaasi jonoon. A picture of a green mobile ticket with the number seven in blue on it.  Below are Facebook and Twitter handles that are jonoon_fi.

We at Codemenders Oy have news of our app Qtip.me being established in Finland, and in Finnish.

The website will be officially up this week, so feel free to spread the word to those places where you’d like to skip queuing by joining the queue online.

To visit our website for Finnish version of Qtip.me, visit jonoon.fi-homesite, and to follow up our stories about our app and queueing, which is pretty much a national sport around here, go to our blog at jonoon.fi/blog. 

Nähdään jonoon.fi blogin puolella! Voit seurata meitä myös Facebookissa ja Twitterissä.

See you around!

 

 

A new milestone reached …

By | qtipme | No Comments

At Codemenders Oy, we offer two flavors of Qtip.me. One is the standard “Software as a service” flavor (for anyone to register and start using at www.qtip.me) and other, the enterprise or corporate flavor (focusing more towards the on-premises needs of our corporate customers). It was a pleasant surprise to note that we’ve served more than a hundred thousand customers on the “Software as a service” flavor of Qtip.me. We decided to shout about it in our holiday greetings this year. While we knew this was coming, we were just not sure that Santa will bring this gift for us so early.

Happy to announce that Qtip.me handled its 100,000th customer (consumer) on December 18th, 2017 and we are still counting. No wonder, the holiday season also brings in a lot more queues for our customers and we are happy to be a part of their efforts to make their customers happier!

Thank you!

 

Please note, the impact report (related to Customer Waiting Times and Staff productivity) are in comparison to similar numbers from 2015-2016 timeframe.