Queues are everywhere…

By | qtipme | No Comments

Yes. Queues are everywhere. And they are boring. And they consume lot of time (for both, staff and consumers). And they take a lot of resources. And their most common side effects are: Reduced customer loyalty, Poor customer service experience, Demotivated staff, Increase in operational costs. Not that businesses don’t know about these, but it looks like, they forgot. With this post, we thought to remind them that a simple step towards improving customer experience goes a long way in maintaining the brand’s presence in the market.

Limited email support during Easter

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Cloud service update

Limited support during Easter holidays

Please note, our email support has limited service during Easter holidays. All support queries received during this time will be attended after the holidays. This means that our response time would be longer than expected. Don’t worry, we will still be reading our emails and all urgent issues will be dealt with priority.

Support schedule:
March 25: 09:00 hrs – 15:00 hrs EET
March 26: 09:00 hrs – 12:00 hrs EET
March 27: Closed
March 28: 09:00 hrs – 12:00 hrs EET

With best wishes,

Team QtipMe

Exciting new features in qtip.me

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Introducing new features in qtip.me

Introducing new features in qtip.me

This autumn, we are proud to announce some exciting new features in qtip.me, that are tailored to enhance your interaction with your customers and improve their confidence in your brand and customer service!

Configurable Feedback

We have been listening to our customers and we know that it is critical for every business to know exactly how their customers feel about them. For this purpose, we added a unique feature to customize the feedback from standard 3 stars a small set of questions. Now you business and service points can add to-the-point and service specific questions to know exactly what their customers think about the service they just received.

NFC & QR Code support

Customers like to interact with different digital touch points. Surprise your customers with a hassle free “queuing and feedback” experience by using our brand new NFC & QR code plugins!

Improved support for traditional customers

We upgraded our paper In-office ticket kiosks with the latest hardware and new user-interface to provide a seamless and uniform queuing experience across all our applications. Our new “Announcement” and “Overhead” displays make sure that your customers never miss their turn!

First public demo in hometown Tampere

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The City of Tampere has always been special to qtip.me and Codemenders Oy. Being the home town of Codemenders Oy and all its co-founders, we were very proud to be a part of the “Tampere City Day” (Tampereenpaiva) celebrations and display qtip.me as one of the emerging Digital Customer Flow Management solutions for the City of Tampere. We did our first public demo in Tampere at the Public Transport Office. We’ve received some excellent feedback and improvement ideas from people using the system for queuing and we are exciting to announce that we will be working on the top 3 ideas soon!

Traditional ticket support with qtip.me

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Queuing is not new to mankind and it has evolved from a serpentine queue with people actually standing in line to a mobile based queuing systems like qtip.me. With the advent of smartphones and smart queuing methods, not every one has an equal opportunity as compared to the tech-savvy.

To solve this problem and have everyone an equal access to qtip.me’s resources and information, we are happy to announce the support of “Traditional Paper Tickets” for qtip.me. We call this the “In-Office Ticket Kiosk” which can be used by the end-users to have the same experience as normal paper ticket systems. We have just finished the RnD work related to the “In-Office kiosk” and are now working with our partners to get the first few market evaluation hardware prototypes.

This offering also allows us to provide a complete end-to-end solution for Customer Queuing and hence, enables qtip.me to replace any traditional queuing system with a better and economical cloud based service.