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Introducing our brand ambassador – Qtip Mew

This is an important announcement. Yes. It really is. Early this year, all of our team started to work remote due to the pandemic and this caused us to work without any quality support from a teammate sitting next to us. There were very less coffee breaks or kitchen table conversations and suddenly, it was…

Mobile ticket solution – our story, part 02

Taking into account the time customers spend in queuing and the technologies available to improve the customer journey, our team thought of developing an easy to use mobile application which could solve this problem and help customers save their valuable time. After much brainstorming and wishful thinking, we created Qtip.Me – a mobile-first queuing system…

How it all started – our story, part 01

Not so long ago, “two-soon-to-be” EX-Nokians were standing in a queue with about fifty people ahead of them and more than a hundred behind. Waiting endlessly for their turn, one of them got very hungry and the other one got his first parking ticket. Neither of them could abandon the queue and both kept wondering…

Hello world, again.

I would like to start this blog post with this beautiful picture of “Autumn in Finland”. Known as “ruska” in the local language, autumn in Finland is relatively long and exceptionally beautiful. Even though October and November are the darkest month of the whole year; the sunny days, the golden leaves and the calm-reflective-lake-surface make…

Customer safety in challenging times

The pandemic has brought in new challenges and caused a lot of changes and restrictions – especially in the industry that deals with face-to-face interactions. This has affected customer service across multiple market segments. We have customers and pilot cases in the UK and South Africa in the telecom and health care services sector. Some…

What’s your “new normal” strategy?

COVID-19 has completely changed the way we look at the world. It has changed how we use public transport, go to work, travel in general, do the grocery shopping or even interact with friends, neighbors and colleagues. Suddenly, the hand-shakes and bear-hugs have gone out of business and almost every one has created their own…