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Customer safety in challenging times

By | qtipme | No Comments

The pandemic has brought in new challenges and caused a lot of changes and restrictions – especially in the industry that deals with face-to-face interactions. This has affected customer service across multiple market segments.

We have customers and pilot cases in the UK and South Africa in the telecom and health care services sector. Some of our customers have stayed with us for as long as 5+ years at the time of writing this blog. They use Qtip.Me for managing customer service queues within their business premises. In such a challenging times, a mobile queuing system like ours turned out to be a game-changer to ensure customer service continuity for our customers.

This image is with white background and shows some of the features of Qtip.Me. It highlights that in the new normal - Qtip.Me (a mobile queuing system) helps ensure a safe customer service.
We’ve helped our customers bring safety to their customer service during challenging times.

Before Covid-19, the common challenges faced by businesses were mostly focused around Customer Experiences, Staff productivity, Efficiency, how to reduce the waiting time of consumers and provide them a smooth customer journey experience while they wait for customer service.  However, in this new normal, the outlook of customer service has changed in many ways. The focus now remains on preventing the spread, making customer service more accessible and easy to use despite the restrictions imposed by the local law.

As an innovative and easy-to-use mobile app for queuing, we are glad to stand by our customers and their requirements. During these challenging times, many of our customers avoided using the standard queuing feature available in our product and made an immediate switch to “appointment based queuing”. One of our pilot customers used the combination of “appointment queues” and general queues to limit the number of people per hour within their premises and later, attended to their needs on a first-come-first-serve basis. In addition to this, our team was able to deliver new features that helped our customers in keeping the number of people within their business premises under a certain threshold.

The possibility to queue remotely allowed the businesses to reduce unnecessary face-to-face interactions without reducing the consumer’s needs being met. It also became easy to make social distancing possible at places where transmission risks add up.  

“Qtip is working extremely well for us in store. It has led to much more stream-lined process and is professional.”
says Jen, Store Manager with Sure Telecom in the UK


As a team, it gives us a lot of confidence and motivation when our customers show their confidence in our product. We are very happy that Qtip.Me / Jonoon.fi have been able to ensure safe queuing for everybody and that they are successful in overcoming the challenges put forward during these demanding times. 

Qtip.Me has helped serve more than 283,000 customers, saved more than 28,000 hours for the future and we are still counting. We could not have done this alone – so, a big thanks to our customers and our team which made it all possible together.

What’s your “new normal” strategy?

By | general | No Comments

COVID-19 has completely changed the way we look at the world.

It has changed how we use public transport, go to work, travel in general, do the grocery shopping or even interact with friends, neighbors and colleagues. Suddenly, the hand-shakes and bear-hugs have gone out of business and almost every one has created their own COVID-19 hello which involves zero or very minimal physical interaction. In addition to this a lot other stuff is showing up as the “new normal”.

For example and on a positive note, it feels liberating to work from home. Online work meetings feel a lot better with kids around us. The nature has found its own way of healing itself because of relatively lesser carbon emissions. People have started to pay more attention towards their health and hygiene. There is an increased number of concerned citizens across the globe who want to talk about the things that matter to us as a civilization.

On the other hand, it’s funny, painful and scary to find hand sanitizing stations every few meters in a super market. The regular offer announcements have been replaced with “Dear customer, please maintain a safety distance …. “. A majority of people have started wearing masks in the public places. And then, there are lot of industries that have taken a serious blow.

If you are an organization which deals with customers on a daily basis and on multiple channels including physical (face-to-face), your most important focus has to be on the human being who has been stuck within the four walls of their home, craving comfort, connection, interaction and a brand new customer service experience. Nobody imagined that COVID-19 would be one of the major factors that would drive digitization across the world – however, in such tough times, the organizations that take a positive step in adopting tools and technologies that help in reducing the spread and maintain high hygiene standards will build customer trust and engagement, eventually leading to brand loyalty and customer happiness.

A picture which asks about the strategy related to customer safety post covid19

What is your “new normal” strategy?


As a company that is dealing with optimization of queues for such face-to-face interactions, we would like to emphasize that in times like this, a Mobile Queuing system like Qtip.Me / Jonoon.fi is worth an investment. Why we think so, is a topic for another blog post and right now, we would like to focus on the innovations your organization has done to ensure business and customer service continuity.

Do let us know, how has your organization’s customer service interactions changed during these days? What’s the innovative thing your business did to ensure the safety of your customers? How are you ensuring the safety of your customers and your staff? Why is your “new normal” strategy?