The year 2016 was an interesting year for us at Codemenders Oy. We focused ourselves on the Finnish, UK market. Got to learn a lot about consumer behavior (I promise to find some time to write a post about this). Improved our understanding of what our customers want and grew as a team. Thank You!
In 2017, we aim to improve Qtip.Me as a product and bring in the most sought features by our customers. Some of them are:
- Improved statistics: An improve UI and representation of “Customer Feedback” module.
- Busy hour predictions: Predict the busy and not-so-busy hours at your store based on the history from the past.
- Time and ticket distributions: Get to know what is the balance of number of customers handled in a queue vs the time spent by the staff in the same queue.
- Queue monitoring: Create queue monitors that help you analyse the customer service experience in real time and raise alarms if needed.
I plan to a more detailed post about these items a bit later, but right now, this is a sneak-peek into whats cooking in 2017. I will also take this moment to thank our customers who responded to our “Listening to you” survey; which has helped us prioritize the recipe for a better Qtip.me in 2017.