Taking into account the time customers spend in queuing and the technologies available to improve the customer journey, our team thought of developing an easy to use mobile application which could solve this problem and help customers save their valuable time.
After much brainstorming and wishful thinking, we created Qtip.Me – a mobile-first queuing system that mainly focuses on eliminating physical lines and crowded waiting areas and giving the queuers freedom to utilize their waiting time however they want to.
Qtip.Me comes in-built with a remote ticketing feature, which allows the queuers to see the real-time queuing information for a queue, join that queue from their current location, using their own device and receiving updates related to their place in the queue.
It is easily accessible via a mobile and a browser app and also supports walk-in kiosks for businesses where it is necessary. The real-time notification system gives queuers instant alerts and updates about their current place in the queue, the current serving ticket, queue’s status, and tentative time before it’s their turn for receiving customer service, etc.
Qtip.Me gives queuers freedom to use their waiting time as per their wish.
This system is a sustainable solution for customer service and management. It makes the user’s journey easier, convenient, and effortless. Also, it prevents the use of paper tickets which helps in reducing carbon emission and promoting safe environmental work practices.
Stay tuned for more updates related to our product and a wonderful journey that our team has lived so far!