Customer service is the first line of interaction that any business has with the people who are already paying or are considering to pay them in near future. Irrespective of the size of the company, the lifespan of an existing customer or a to-be customer completely depends on their experience of the customer service provided…
Author: Aseem
What’s cooking in 2017
The year 2016 was an interesting year for us at Codemenders Oy. We focused ourselves on the Finnish, UK market. Got to learn a lot about consumer behavior (I promise to find some time to write a post about this). Improved our understanding of what our customers want and grew as a team. Thank You!…
Customer satisfaction: do brands really care?
In today’s world, queues are everywhere and so are the huge, serpentine waiting lines with lots and lots of people (customers, some of them new) waiting to be served. For a customer like me, this “forced wait” often comes with many other collaterals like an overdue parking ticket or a desperate wish to use this time for picking up some groceries, do the dry…
Queues are everywhere…
Yes. Queues are everywhere. And they are boring. And they consume lot of time (for both, staff and consumers). And they take a lot of resources. And their most common side effects are: Reduced customer loyalty, Poor customer service experience, Demotivated staff, Increase in operational costs. Not that businesses don’t know about these, but it looks…
Limited email support during Easter
Please note, our email support has limited service during Easter holidays. All support queries received during this time will be attended after the holidays. This means that our response time would be longer than expected. Don’t worry, we will still be reading our emails and all urgent issues will be dealt with priority. Support schedule:…