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Customer satisfaction: do brands really care?

In today’s world, queues are everywhere and so are the huge, serpentine waiting lines with lots and lots of people (customers, some of them new) waiting to be served. For a customer like me, this “forced wait” often comes with many other collaterals like an overdue parking ticket or a desperate wish to use this time for picking up some groceries, do the dry…

Customers satisfaction – Where to start

At Codemenders Oy we are all about customer satisfaction, something that is easier said than done. There are so many topics about customer service one could talk about. This is the intro to a series of articles regarding customer service and satisfaction as well as how the focus on better customer service can increase productivity, revenue and…

Exciting new features in qtip.me

This autumn, we are proud to announce some exciting new features in qtip.me, that are tailored to enhance your interaction with your customers and improve their confidence in your brand and customer service! Configurable Feedback We have been listening to our customers and we know that it is critical for every business to know exactly…

Traditional ticket support with qtip.me

Queuing is not new to mankind and it has evolved from a serpentine queue with people actually standing in line to a mobile based queuing systems like qtip.me. With the advent of smartphones and smart queuing methods, not every one has an equal opportunity as compared to the tech-savvy. To solve this problem and have…

Arctic15 pilot

Arctic15:Exit Path is a two day conference, aimed at generating value and getting partnerships started and deals closed. Everything is designed to help you learn, discover, network and to get real return on your investment – your time, your tickets or demo stands. — Excerpts from the website of Arctic15: Exit Path We are proud…