In one of our previous posts, What’s your new normal strategy, we talked about how the pandemic has completely changed the way we look at the world and how it has affected almost every sector – schools, hospitals, tourism, government etc. In order to stop the spread of infections, governments across the world took various…
Category: qtipme
Introducing our brand ambassador – Qtip Mew
This is an important announcement. Yes. It really is. Early this year, all of our team started to work remote due to the pandemic and this caused us to work without any quality support from a teammate sitting next to us. There were very less coffee breaks or kitchen table conversations and suddenly, it was…
Customer safety in challenging times
The pandemic has brought in new challenges and caused a lot of changes and restrictions – especially in the industry that deals with face-to-face interactions. This has affected customer service across multiple market segments. We have customers and pilot cases in the UK and South Africa in the telecom and health care services sector. Some…
Queueing is not a hard word!
“Queueing is such a hard word!” I admit, I’ve said it out loud a couple of times at our office while typing. If your eyes jump on the letters as much as mine do, ‘queueing’ is the continuous form of the verb ‘to queue’, not the participle to describe the state of something. And well,…
Getting more customers to answer feedback requests
A customer feedback is a review of a product or service made by a customer who has purchased and used, or had experience with, the product or service. Wikipedia Getting customer feedback is important for any business. It helps them develop an insight into their own operations and evolve based on customer’s response. One of…
Qtip.Me helps increase your staff’s productivity
Customer satisfaction is just one side of the whole customer service story. The other equally important side is Staff satisfaction. Quite often, a traditional queue management system also leads to queue management overheads for the staff. This means that your employees are going to spend a considerable amount of time dealing with the customer traffic,…
A new milestone reached …
At Codemenders Oy, we offer two flavors of Qtip.me. One is the standard “Software as a service” flavor (for anyone to register and start using at www.qtip.me) and other, the enterprise or corporate flavor (focusing more towards the on-premises needs of our corporate customers). It was a pleasant surprise to note that we’ve served more…