The pandemic has brought in new challenges and caused a lot of changes and restrictions – especially in the industry that deals with face-to-face interactions. This has affected customer service across multiple market segments. We have customers and pilot cases in the UK and South Africa in the telecom and health care services sector. Some…
Tag: mobilequeuing
What’s your “new normal” strategy?
COVID-19 has completely changed the way we look at the world. It has changed how we use public transport, go to work, travel in general, do the grocery shopping or even interact with friends, neighbors and colleagues. Suddenly, the hand-shakes and bear-hugs have gone out of business and almost every one has created their own…
How can we help?
Hello there. We have been thinking here during the past one and a half weeks, how we could help. We have especially been thinking how our application could be used to prevent risks of spreading the virus and help implementing the guidelines, when big gatherings need to be avoided. Here are some thoughts from our…
Getting more customers to answer feedback requests
A customer feedback is a review of a product or service made by a customer who has purchased and used, or had experience with, the product or service. Wikipedia Getting customer feedback is important for any business. It helps them develop an insight into their own operations and evolve based on customer’s response. One of…
Qtip.Me helps increase your staff’s productivity
Customer satisfaction is just one side of the whole customer service story. The other equally important side is Staff satisfaction. Quite often, a traditional queue management system also leads to queue management overheads for the staff. This means that your employees are going to spend a considerable amount of time dealing with the customer traffic,…